Support
About Us
At The Khalsa Academy Wolverhampton (TKAW), we are dedicated to providing an outstanding educational experience rooted in our core Sikh ethos and universal values—Sat (Truth), Daya (Compassion), Dharam (Service), and Chardi Kala (Resilience). As part of the ONE Multi Academy Trust, our motto "Together As ONE, We Live to Learn and Learn to Share" drives everything we do.
We believe that reliable, modern technology is central to inspiring our pupils and empowering our teachers. We are now looking for an enthusiastic, proactive Technical Services Support Technician to join our dedicated digital technology team.
The Role
As our Technical Services Support Technician, you will work closely with the Academy Senior Technician to deliver 1st and 2nd line technical support across the school. You will be at the heart of our daily operations—keeping classroom technology running smoothly, supporting staff and pupils, and helping maintain a safe, secure digital environment in line with Department for Education (DfE) standards.
This is a brilliant opportunity for an enthusiastic technician looking to develop their technical skills, gain hands-on experience across cloud, network, and endpoint systems, and make a genuine difference in a vibrant school community.
Contract: Full-time, Permanent (37.5 hours per week)
Reporting To: Academy Senior Technician
Key Responsibilities:
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Hands-on Support: Provide prompt 1st/2nd line troubleshooting for PCs, laptops, tablets, interactive whiteboards, and AV equipment across classrooms and offices.
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Cyber Security & Infrastructure: Assist in running 3-2-1 system backups, executing software patch cycles, managing user accounts, and supporting network maintenance.
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Online Safety & Safeguarding: Help test and maintain web-filtering and monitoring tools in line with DfE standards and Keeping Children Safe in Education (KCSIE).
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Assistive Technology & Inclusion: Deploy and support digital accessibility tools (e.g., text-to-speech, screen readers) to ensure SEND pupils can fully access learning.
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Event & Faith Support: Set up AV and sound systems for school assemblies, special events, and faith celebrations.
About You
We are looking for someone who combines technical curiosity with a positive, service-oriented mindset (Seva).
Essential Requirements:
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GCSE Grade 4/C or above in English and Mathematics (or equivalent).
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Practical experience or a Level 3 qualification in IT / Computer Science.
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Strong working knowledge of Windows OS, cloud platforms (Google Workspace), and basic hardware troubleshooting.
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A supportive, patient approach when working with pupils and non-technical staff.
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Respect for and commitment to upholding the Sikh faith ethos, values, and community spirit of the Academy.
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Knowledge of or willingness to learn school cyber security hygiene and digital safeguarding duties.
How to Apply
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Closing Date: Monday 10th August 2026 at 3:00pm
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Interview Date: Week commencing 17th August 2026
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Application Process: To apply, please request an application pack or submit your completed application directly via email to S.Nicholson@tkaw.org.
For an informal discussion about the role or to arrange a tour of the school, please contact J.Geary@onemat.org.uk (Technical Services Manager).
The Khalsa Academy Wolverhampton is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment. An Enhanced DBS check with Children's Barred List check is required for this post.